Shipping Policy

Processing Times

All Setline Supply products are designed and manufactured in New Zealand.

Because many items are made to order, please allow 2–5 business days for processing before dispatch. During busy periods, this may extend slightly. If there are any delays, we will contact you directly.

Once your order has been dispatched, you will receive tracking details via email.

---

Shipping Locations

We currently ship within New Zealand.

If you are located outside New Zealand and would like to place an order, please contact us before purchasing.

---

Shipping Rates

Shipping rates are calculated at checkout based on:

• Delivery location

• Package size and weight

• Selected shipping method

We aim to keep shipping costs fair and reflective of actual courier rates.

---

Delivery Timeframes

Estimated delivery times after dispatch:

• North Island: 1–3 business days

• South Island: 2–4 business days

• Rural addresses: Please allow an additional 1–2 business days

Delivery timeframes are estimates and may vary depending on courier demand and regional factors.

---

Order Tracking

Once dispatched, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update within the courier system.

---

Incorrect Address Details

It is the customer’s responsibility to ensure all shipping details are correct at checkout.

If an incorrect address is entered and the parcel is returned, additional shipping costs may apply to resend the order.

---

Damaged or Lost Parcels

If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us as soon as possible.

We will work directly with the courier to resolve the issue and ensure you receive your order.

---

Questions

If you have any questions regarding shipping, feel free to contact us before placing your order.

Setline Supply
Built for Real Fishing Gear.